Return Policy

Cancellation Policy – for classes:

Musicality Central has a 2 hour cancellation policy for classes. If you request a cancellation prior to 2 hours within the start of the class you have preregistered for, you will be given a refund in the amount you paid for the class. No refunds will be given for “no shows” or if cancellation occurs within 2 hours of the event. Thank you for your understanding and cooperation.

Cancellation Policy – for events:

Musicality Central has a 24 hour cancellation policy for events. If you request a cancellation prior to 24 hours within the start of the event you have preregistered for, you will be given a refund in the amount you paid for the event. No refunds will be given for “no shows” or if cancellation occurs within 24 hours of the event. Thank you for your understanding and cooperation.

Return Policy – for physical goods:

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on the part of the printing facility are covered at their expense.

Returns – Please contact us using the form below before returning any products. Refunds are not given for buyer’s remorse. If another size is needed, you will need to place a new order.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to the printing facility. You will be liable for reshipment costs once the printing facility has confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.

If you  notice an issue on the products or anything else on the order, please submit a problem report:

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